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IT is one of the most competitive and fastest evolving industries out there, and savvy businesses know that staying ahead of the curve when it comes to new technologies and ways of working is crucial for success. 

As we progress through 2024, several trends are poised to shape the IT landscape, bringing new efficiencies and methods for how we work and communicate. 

With this in mind, we’ve put together a list of some of the top IT trends that we believe could shape 2024 and beyond – take a look at our thoughts below. 

Dynamics CRM revolutionises customer relationship management 

Dynamics CRM is set to be influential in 2024, focusing on enhanced customer engagement and more personalised experiences. With the integration of AI and machine learning, Dynamics CRM is poised to provide deeper insights into customer behaviours, preferences, and needs. This results in more effective sales strategies, improved customer satisfaction, and streamlined business processes. Click here to read more about our Dynamics offering here at Axon. 

Microsoft Teams redefines collaboration in the hybrid workplace 

In the era of remote and hybrid work, Microsoft Teams has enabled people from all over the world to work together as if they were in the same office. Expect 2024 to bring advanced features that further integrate virtual and physical workspaces. AI-driven productivity tools, immersive meeting experiences, and enhanced security features will solidify Microsoft Teams as the go-to platform for hybrid work.  

With the PSTN switch off looming in late 2025 and traditional landlines being replaced with VoIP services, many businesses will also be preparing by taking advantage of the Microsoft Teams Phone service to modernise their voice calling systems. If you’re interested in setting up Teams calling for your business, click here for more info. 

Cyber security adapts to evolving threats 

As cyber threats become more sophisticated, cyber security trends in 2024 are set to focus on adaptive strategies. Threat intelligence, zero trust architectures, and AI-driven threat detection are becoming essential components of cyber security frameworks. With an emphasis on proactive defence measures, businesses are gearing up to protect their digital assets from emerging and evolving cyber threats – click here to read more about how to keep your business protected. 

Office 365 embraces intelligent automation 

Office 365 is evolving beyond traditional productivity tools, incorporating intelligent automation to boost efficiency to new levels. In 2024, expect Office 365 to introduce more AI and machine learning capabilities for tasks like document categorisation, email prioritisation, and content creation. This shift towards intelligent automation lets AI handle more of the dull, repetitive tasks and gives teams more time to focus on strategy. 

Outsourced IT adopts proactive management 

The outsourcing landscape for IT services is witnessing a shift towards proactive management. In 2024, outsourced IT providers are embracing predictive analytics, automated maintenance, and real-time monitoring to anticipate and address issues before they impact business operations. This proactive approach ensures a more reliable and secure IT infrastructure for businesses relying on outsourced IT services. Interested in outsourcing IT for your business? Click here to find out more. 


2024 promises to be an exciting year for IT and tech, with big developments coming to Dynamics CRM, Microsoft Teams, cyber security, Office 365, and outsourced IT. Businesses who are quick to jump on emerging trends as they happen will be setting themselves up for success in 2024 and beyond, so there’s no time to waste! 

Ready to take your business’s IT to the next level? Contact us to speak to one of our experts for an initial chat.