IT support for businesses in Shropshire

Effective IT support to meet your business needs now and into the future

We understand the unique IT challenges small and medium businesses face in Shropshire. Our user-first IT support offering is designed to be cost-effective and straightforward so you can focus on your core business without worrying about IT glitches. Our offerings are flexible to accommodate different budgets, ensuring you get quality support without stretching your wallet.

Getting on board with us is easy and hassle-free. We take pride in offering a personalised approach, ensuring you get timely help when needed. Our team of pros is always ready to tackle any IT problems or questions, helping to minimise downtime and keep your business running smoothly. Choosing us as your IT partner means peace of mind, knowing you’re well looked after.

We’ve mastered various IT issues thanks to our extensive work with small and medium-sized businesses. We’re always up to date with the latest tech trends and solutions, ensuring your enterprise benefits from cutting-edge IT support. Whether you need network security, data management, or everyday tech help, our crew provides steadfast and efficient service, helping your business flourish in the competitive market.

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Why should Shropshire-based businesses outsource their IT support?

  • Take advantage of significant cost-saving potential – hiring an effective internal IT team is expensive
  • You’ll gain access to industry IT experts in every field at no extra cost
  • You’ll have greater budget control – a flat per-user fee, with no hidden costs
  • Complete peace of mind – trust that a resolution is at the end of the phone
  • Utilise our minds for out-of-the-box thinking – fresh ideas to enhance what you’re doing

Everything you need to keep your business’ IT running

Our managed IT support offering spans a wide range of services, enabling you to access everything you need to keep your teams productive, data secure and business moving.

Proactive monitoring and maintenance

We’ll ensure that your infrastructure is up-to-date and fit for purpose, spotting and dealing with issues before you even notice. The stability of your IT is a priority to us.

Responsive remote support

A quick turnaround in response times, meaning that when you have an IT-related issue, you can rest assured it will be resolved in the quickest possible timeframe by an IT support specialist.

Outsourced IT helpdesk

We know that everyday IT queries can provide distractions from more strategic IT jobs. Our IT help desk offering enables your team to come to us for basic IT troubleshooting issues.

Robust security

Keeping your data and systems secure from external threats is a priority for us, as it is for you. A cyber attack and poses serious disruption and financial and reputational risk.  We’ll ensure that we do everything in our control to keep them safe.

IT audits

As the saying goes, you don’t know what you don’t know. Our IT audits help you understand how to drive greater value from your investment in tech across areas such as Microsoft 365 licensing, Copilot and cloud, with suggestions on what to do next.

Experienced IT consultancy

Sometimes you just need a sounding board – an opportunity to talk about your problems with an experienced IT support team, who can advise on the best steps to take. We’re here to advise, challenge and support you with strategy and everyday queries.

IT strategy

Unless you live and breath technology, it’s difficult to make decisions on how your technology systems and infrastructure should develop as you grow. We’re on hand to support with that IT strategy, ensuring you implement what you need in the most cost-effective way.

IT support packages to suit every business in Shropshire

Below you can find our core business IT support packages, starting from as little as £30 per user / per month. Not sure which package is right for you? Get in touch.

Standard IT Support

Executive Reporting

Technology Business Reviews

Asset Management & Reporting

Unlimited Remote Support & Incident Management / End User Training

Office 365 User & Group Management

Azure & Office365 Tenant Management

Microsoft & 3rd Party Patch Management

Managed Anti-virus/Anti-Malware

£30 per user / per month

Professional IT Support

Executive Reporting

Technology Business Reviews

Asset Management & Reporting

Unlimited Remote Support & Incident Management / End User Training

Office 365 User & Group Management

Azure & Office365 Tenant Management

Microsoft & 3rd Party Patch Management

Managed Anti-virus/Anti-Malware

IT Budget Planning

End User Office365 Training Program (Full ‘Bigger Brains’ training Portal)

IT Documentation Management

Axon’s email Security Protection against advanced and malicious attacks (MSaaS)

Simulated Phishing Campaigns

Cyber Security Training

£35 per user / per month

Premium IT Support

Executive Reporting

Technology Business Reviews

Asset Management & Reporting

Unlimited Remote Support & Incident Management / End User Training

Office 365 User & Group Management

Azure & Office365 Tenant Management

Microsoft & 3rd Party Patch Management

Managed Anti-virus/Anti-Malware

IT Budget Planning

End User Office365 Training Program (Full ‘Bigger Brains’ training Portal)

IT Documentation Management

Axon’s email Security Protection against advanced and malicious attacks (MSaaS)

Simulated Phishing Campaigns

Cyber Security Training

Virtual CIO

Business Continuity Planning

Management of Mobile Devices & Security Policies

Advanced Security Features & Spam Filtering

Scheduled Site Visits

Quarterly Business Reviews

£45 per user / per month

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The Ultimate Guide to IT Support in 2025

Everything you need to know about delivering top-class IT support for your business

Looking for cost-effective IT support that just makes sense?

Contact us to discuss a range of IT support solutions for your business.

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Frequently Asked Questions About IT Support

Everything you need to know about our IT support services

Do you provide IT support across all areas of Shropshire?

Yes, we support businesses throughout Shropshire, including Telford, Shrewsbury, Oswestry, and surrounding towns. Our team is familiar with the region and can offer both remote and on-site assistance.

What types of IT services are available for Shropshire businesses?

We offer a full suite of services including helpdesk support, network management, cybersecurity, cloud solutions, and strategic IT consultancy. Our packages are flexible to suit businesses of all sizes.

How do you support businesses with limited technical expertise?

We make IT simple. Our team handles everything from setup to ongoing support, so you don’t need to worry about the technical side. We’re here to guide you and keep things running smoothly.

Can you help us modernise our current IT setup?

Yes, we specialise in upgrading outdated systems and moving businesses to more efficient platforms. Whether it’s cloud migration, hardware refreshes or software updates, we’ll help you make the transition with minimal disruption.

Are your services suitable for rural businesses in Shropshire?

Absolutely. We understand the challenges faced by businesses in more remote areas and offer reliable remote support, backed by on-site visits when needed. Our goal is to keep your operations connected and secure.

What kind of response times can we expect?

We offer guaranteed response times through our helpdesk, with most issues resolved remotely within a few hours. For urgent matters, we can arrange rapid on-site support depending on your location.

Do you offer IT support for specific industries in Shropshire?

Yes, we work with a variety of sectors including agriculture, manufacturing, education, and professional services. Our experience allows us to tailor solutions that meet the unique needs of each industry.

How do you help businesses stay compliant with data protection laws?

We provide guidance and tools to help you meet UK data protection regulations. This includes secure backups, access controls, encryption, and regular audits to ensure your systems are compliant.

What’s the process for getting started with Axon IT in Shropshire?

It begins with a free consultation. We’ll assess your current setup, understand your goals, and recommend a support plan that fits your business and budget.

About Axon IT

IT support that makes sense

Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!

Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commerciallyminded techies, we help advise on the best approach to suit your individual business needs.

Typically, we work with medium-sized businesses – those who want that extra level of support with their technology roadmap to solve business challenges.

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