IT support for businesses in Northwich

Supporting Cheshire businesses with their IT needs

We understand the unique challenges that small to medium-sized businesses in Northwich face when managing their IT needs. Our tailored IT support services are designed to be cost-effective and straightforward, ensuring that you can focus on your core business activities without the burden of technical concerns. Our IT support offering is built on flexible packages catering to various budgetary requirements, ensuring you receive the best possible support without stretching your finances.

What’s more, engaging with us is simple and hassle-free. We pride ourselves on providing personalised service with a human touch, ensuring you receive timely assistance whenever required. Our team of experts is readily available to address any technical issues or queries you might have, reducing downtime and keeping your business operations running smoothly. With us as your managed IT services partner, you can rest assured that you’re in capable hands.

Our longstanding experience working with small to medium-sized businesses has equipped us with the expertise to handle a wide range of IT challenges. We stay up-to-date with the latest technology trends and solutions, ensuring your business benefits from cutting-edge IT support. Whether you need help with network security, data management, or day-to-day technical support, our team delivers reliable and efficient service that helps your business thrive in today’s competitive environment.

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Why should businesses based in Northwich outsource their IT support?

  • Take advantage of significant cost-saving potential – hiring an effective internal IT team is expensive
  • You’ll gain access to industry IT experts in every field at no extra cost
  • You’ll have greater budget control – a flat per-user fee, with no hidden costs
  • Complete peace of mind – trust that a resolution is at the end of the phone
  • Utilise our minds for out-of-the-box thinking – fresh ideas to enhance what you’re doing

Everything you need to keep your business’ IT running

Our managed IT support offering spans a wide range of services, enabling you to access everything you need to keep your teams productive, data secure and business moving.

Proactive monitoring and maintenance

We’ll ensure that your infrastructure is up-to-date and fit for purpose, spotting and dealing with issues before you even notice. The stability of your IT is a priority to us.

Responsive remote support

A quick turnaround in response times, meaning that when you have an IT-related issue, you can rest assured it will be resolved in the quickest possible timeframe by an IT support specialist.

Outsourced IT helpdesk

We know that everyday IT queries can provide distractions from more strategic IT jobs. Our IT help desk offering enables your team to come to us for basic IT troubleshooting issues.

Robust security

Keeping your data and systems secure from external threats is a priority for us, as it is for you. A cyber attack and poses serious disruption and financial and reputational risk.  We’ll ensure that we do everything in our control to keep them safe.

IT audits

As the saying goes, you don’t know what you don’t know. Our IT audits help you understand how to drive greater value from your investment in tech across areas such as Microsoft 365 licensing, Copilot and cloud, with suggestions on what to do next.

Experienced IT consultancy

Sometimes you just need a sounding board – an opportunity to talk about your problems with an experienced IT support team, who can advise on the best steps to take. We’re here to advise, challenge and support you with strategy and everyday queries.

IT strategy

Unless you live and breath technology, it’s difficult to make decisions on how your technology systems and infrastructure should develop as you grow. We’re on hand to support with that IT strategy, ensuring you implement what you need in the most cost-effective way.

IT support packages to suit every business in Northwich

Below you can find our core business IT support packages, starting from as little as £30 per user / per month. Not sure which package is right for you? Get in touch.

Standard IT Support

Executive Reporting

Technology Business Reviews

Asset Management & Reporting

Unlimited Remote Support & Incident Management / End User Training

Office 365 User & Group Management

Azure & Office365 Tenant Management

Microsoft & 3rd Party Patch Management

Managed Anti-virus/Anti-Malware

£30 per user / per month

Professional IT Support

Executive Reporting

Technology Business Reviews

Asset Management & Reporting

Unlimited Remote Support & Incident Management / End User Training

Office 365 User & Group Management

Azure & Office365 Tenant Management

Microsoft & 3rd Party Patch Management

Managed Anti-virus/Anti-Malware

IT Budget Planning

End User Office365 Training Program (Full ‘Bigger Brains’ training Portal)

IT Documentation Management

Axon’s email Security Protection against advanced and malicious attacks (MSaaS)

Simulated Phishing Campaigns

Cyber Security Training

£35 per user / per month

Premium IT Support

Executive Reporting

Technology Business Reviews

Asset Management & Reporting

Unlimited Remote Support & Incident Management / End User Training

Office 365 User & Group Management

Azure & Office365 Tenant Management

Microsoft & 3rd Party Patch Management

Managed Anti-virus/Anti-Malware

IT Budget Planning

End User Office365 Training Program (Full ‘Bigger Brains’ training Portal)

IT Documentation Management

Axon’s email Security Protection against advanced and malicious attacks (MSaaS)

Simulated Phishing Campaigns

Cyber Security Training

Virtual CIO

Business Continuity Planning

Management of Mobile Devices & Security Policies

Advanced Security Features & Spam Filtering

Scheduled Site Visits

Quarterly Business Reviews

£45 per user / per month

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The Ultimate Guide to IT Support in 2025

Everything you need to know about delivering top-class IT support for your business

Looking for cost-effective IT support that just makes sense?

Contact us to discuss a range of IT support solutions for your business.

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Frequently Asked Questions About IT Support

Everything you need to know about our IT support services

Do you provide IT support for businesses in Northwich town centre and surrounding areas?

Yes, we support businesses across Northwich, including the town centre, Lostock Gralam, and nearby villages. Our team is local, so we’re able to offer fast, reliable service when you need it.

What kind of IT support packages do you offer?

We offer flexible packages tailored to your business size and needs. Whether you’re looking for full IT management or occasional helpdesk support, we’ll build a plan that works for you.

Can you help us reduce downtime and improve system performance?

Definitely. We focus on proactive monitoring and maintenance to catch issues early and keep your systems running efficiently. This helps minimise disruption and improve productivity.

Do you offer support for hybrid working setups?

Yes, we help businesses in Northwich set up and manage secure remote access, cloud-based tools, and collaboration platforms like Microsoft 365. Our goal is to make hybrid working seamless and secure.

How do you handle urgent IT issues?

Our helpdesk is available for immediate support, and we prioritise critical issues to ensure a fast resolution. If needed, we can dispatch engineers for on-site assistance in Northwich.

Is your IT support suitable for businesses with limited technical knowledge?

Absolutely. We explain things clearly and avoid jargon, so you always know what’s happening with your systems. Our team is approachable and happy to guide you through any technical decisions.

Can you help us plan for future IT upgrades?

Yes, we offer strategic advice to help you plan ahead. Whether you’re thinking about cloud migration, hardware refreshes, or expanding your infrastructure, we’ll help you make informed choices.

What steps do you take to protect our data?

We implement strong security measures including firewalls, antivirus software, encryption, and regular backups. We also help ensure your business stays compliant with UK data protection laws.

What makes Axon IT different from other UK IT support providers?

We combine technical expertise with a personal approach. Our team takes the time to understand your business goals and delivers proactive support that evolves with your needs.

How do we get started with Axon IT in Northwich?

Just contact us for a free consultation. We’ll review your current setup, discuss your goals, and recommend a support plan that suits your business.

About Axon IT

IT support that makes sense

Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!

Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commerciallyminded techies, we help advise on the best approach to suit your individual business needs.

Typically, we work with medium-sized businesses – those who want that extra level of support with their technology roadmap to solve business challenges.

Let’s Talk Tech