Did you know that the percentage of companies making use of MSPs (Managed Service Providers) is estimated to have grown from around 30% to 50% in the last year alone!
MSPs can give your business the added knowledge and valuable time back to have instant access to a dedicated IT team.
Selecting the wrong MSP can leave you with an unhappy team, customers, a damaged reputation and unexplained downtime. Are you unsure of how to choose an MSP which suits your needs? Just read on!
One package doesn’t fit all
When choosing an MSP, you should look out for a provider who listens to your objectives, challenges them, and, in return, shares their expertise and recommendations. You should be reassured that the cover you require suits your needs – one package doesn’t fit all! As your business grows, you may need additional resources; so you’ll also want them to be flexible, to continue to improve your services.
Make your niche clear
In the early stages of onboarding an MSP, it’s important to be clear on what your customers expect and how your business delivers your services to them. If an MSP isn’t fully aware of your company’s focus, it can have a direct impact on your business. Investing your time in your early MSP relationship is key to keeping your team and customers happy.
It’s essential that your MSP takes responsibility for supporting and maintaining your data, and they will always need to be easily contactable. When issues crop up or you’re aware of potential cyber security risks, you need to be reassured that these will be handled urgently. By effectively monitoring your network, your MSP can proactively fix any potential disruptions.
Seek out recommendations
If the information provided to you about an MSP isn’t convincing, ask for proven statistics and case studies. You could also reach out to any clients that you know they work with and ask them for informal feedback about their services. Current clients can help you decide if their experience, expertise and responsiveness is a good fit for your business.
Go beyond break/fix
Your MSP should do so much more than simply fix your IT issues. They should be helping to keep you informed on all of the latest Microsoft updates and IT and tech innovations that are relevant to your business. They should partner with you and become a trusted extension of your team. Ultimately, they should help bring efficient processes and positive tech transformation to benefit your business now and in the future.
Are you ready to chat about transforming your IT and tech? Contact us, today, to learn more about our managed IT services.