Button Fix is a specialist design and marketing business focused on delivering innovative panel-fixing products to furniture manufacturers, shopfitters and other interior trades. As the organisation continued to grow, it identified an opportunity to improve how internal knowledge was captured, shared and accessed across the business.

Employees were spending valuable time searching multiple locations for information and often relied on colleagues for answers to everyday and technical questions. This created duplicated effort and made it harder to maintain a consistent knowledge-sharing culture.

The challenge

Button Fix wanted to:

Reduce the time spent searching for information.
Make organisational knowledge easily accessible to all employees, both technical and non-technical.
Improve consistency in responses to internal questions.
Create a scalable foundation for future AI initiatives.
Gain more value from its existing Microsoft 365 investment.

The solution

Centralised knowledge

Documentation and information repositories were reviewed and consolidated so knowledge could be surfaced through one point of access.

AI-powered search

Users can ask questions in natural language and receive contextual responses based on approved company information.

Improved accessibility

The knowledge base provides quicker access to policies, procedures, business information and frequently referenced documentation.

Secure governance

The solution is designed around existing Microsoft 365 permissions, helping ensure users only access information appropriate to their role.

Implementation approach

Discovery and requirements gathering
Knowledge source identification
Information architecture review
AI knowledge base configuration
Testing and validation
User adoption and knowledge transfer

Benefits delivered

Faster access to information

Employees can locate information using conversational queries rather than navigating multiple folders and systems.

Improved productivity

Less time spent searching for answers means more time focused on customer-facing and value-added activities.

Better knowledge retention

Important business knowledge is captured and made accessible across the organisation, reducing reliance on individual employees.

Enhanced employee experience

Team members can find information more independently, reducing internal interruptions.

Foundation for future AI

Phase 1 lays the groundwork for future AI initiatives, including automation and intelligent assistants.

Outcomes

Following implementation, Button Fix now has:

A centralised AI-powered knowledge repository.
More efficient access to company information.
Improved knowledge sharing across teams.
A scalable platform for future AI-driven business improvements.
Greater return on the existing Microsoft 365 investment.

Looking ahead

With Phase 1 delivered, potential future areas for exploration include department-specific AI assistants, automated document management, Power Platform process automation, enhanced reporting, and integration with additional business systems.

“The AI Knowledge Base has transformed how our team accesses information. Instead of spending time searching across multiple systems, employees can find answers quickly and confidently, helping us improve efficiency and collaboration across the business.”

Button Fix

Make your company knowledge work harder

Speak to Axon IT about using AI to make approved business information easier to find and use.