Outsourced IT support can be a huge asset for SMEs, allowing you to tap into specialised expertise, reduce costs, and focus on what you truly do best.
But to really unlock the benefits, it’s best to approach outsourcing strategically. In this blog, we’ve laid out our step-by-step guide to getting the most out of your IT support, and why outsourcing can be such a powerful option for businesses.
Why outsource your IT support?
Firstly, let’s touch on why businesses are increasingly choosing to outsource their IT support. Here’s a quick overview of the benefits:
Cost savings
Outsourcing eliminates the need for a full in-house IT team, saving on salaries, benefits, and training costs.
Access to expertise
You gain access to a team of experienced professionals with diverse skill sets and knowledge of the latest technologies.
Scalability
As your business grows, your IT support can easily scale with you, without the need for constant hiring and training.
Focus on core activities
With IT managed by experts, your team can focus on your core business activities, improving productivity and efficiency.
Improved uptime
With dedicated support, you can expect faster resolution times and less downtime, keeping your business running smoothly.
Unlocking the power of outsourced IT
Once you’ve decided that outsourced IT is for you, it’s time to start using it to its full potential. Here’s how:
Define clear goals and expectations
Identify the specific services you need, such as cyber security or data backup. Set up metrics to measure success, like response and resolution times. Establish Service Level Agreements (SLAs) that detail the standards your provider must meet.
- Fact: 98% of our support tickets here at Axon are resolved within their SLA!
Choose the right partner
Picking the right IT support provider is key. Look for a partner who knows your industry, is able to scale its support as your business grows, and provides comprehensive support that covers all the unique IT needs of your business.
Axon offers pre-packaged support levels, as well as bespoke support depending on your business’s budget and requirements. Click here to find out more about our range of outsourced IT support.
Communication is key
There’s nothing worse than IT support that’s uncooperative and slow to respond! It can lead to a lack of trust and concerns about your cyber security.
When there’s an issue, you need it solving quickly. That’s why our clients have access to the Axon Support Portal where tickets can easily be logged, as well as remote one-to-one support. Better still, if you’re looking for fully managed IT support, we’ll help with your overall tech strategy and set up a tech roadmap for your business.
Plan for the future
Nobody can predict the future, but it’s safe to say your business needs will change over time, so make sure your IT support can adapt as necessary.
Your provider should offer scalable services that can grow with your business, and flexible contracts that allow for adjustments as your needs change. Think of your IT support provider as a long-term partner that’s there to help your business thrive.
Looking for a trusted managed service provider? Contact us to discuss a range of IT support solutions for your business.