Microsoft Dynamics 365 CRM
Build stronger relationships and close more deals with a customer relationship management solution that can be customised to your business’ needs.
An effective CRM could be the difference to a more efficient workplace.
Customer relationship management should be at the heart of every business. After all, it’s customers that keep the lights on. Without an effective CRM in place, it can be overwhelming and incredibly time consuming to keep on top of sales pipeline, track customer engagements and build strong, long-lasting relationships.
A CRM – if implemented effectively – will provide the insights you need to manage and nurture customer relationships, identify upsell opportunities and supporting business growth.
Over 1/3 of small-to-medium-sizes businesses in the UK are unhappy with their existing CRM*. If that sounds like you, then is it time to give Dynamics 365 a go?
Why choose Dynamics 365?
As a CRM, Dynamics 365 offers enterprise-grade technology and security features, at an SME-friendly price. What’s more, Dynamics integrates seamlessly with your popular Microsoft 365 for Business solutions such as Outlook, Excel and Microsoft Teams.
It’s designed to improve customer service, sales, and marketing efforts by providing a unified view of every customer interaction and, unlike other solutions, it’s easy enough to tailor to meet your specific business needs.
Why choose Dynamics 365?
As a CRM, Dynamics 365 offers enterprise-grade technology and security features, at an SME-friendly price. What’s more, Dynamics integrates seamlessly with your popular Microsoft 365 for Business solutions such as Outlook, Excel and Microsoft Teams.
It’s designed to improve customer service, sales, and marketing efforts by providing a unified view of every customer interaction and, unlike other solutions, it’s easy enough to tailor to meet your specific business needs.
The benefits of a future-proofed CRM
Streamlined operations
Dynamics CRM automates manual processes and integrates data across different functions, leading to increased efficiency and productivity.
Better customer engagement
With its advanced CRM capabilities, Dynamics helps SMEs create personalised customer experiences to build stronger relationships.
Insights-driven
decision-making
With real-time data and actionable insights, Dynamics CRM allows SMEs to make informed business decisions and drive growth.
Scalability and flexibility
Dynamics is a cloud-based solution that can grow and adapt to different business needs, allowing SMEs to seamlessly upscale their CRM as their business grows.
A credible CRM
Microsoft Dynamics is one of the most credible tried and tested CRMs on the market. We’ve done our research to streamline the Enterprise version of Dynamics to suit your SME.
Seamless integration
Dynamics integrates with a wide range of Microsoft and third-party tools, enabling SMEs to work smarter and more efficiently.
Dynamics CRM solutions
We understand that SMEs face a whole range of challenges when it comes to CRM. That’s why we have developed a range of off-the-shelf solutions to meet your exact needs.
Dynamics CRM
for Sales
We all know that sales are crucial to businesses. Yet, many SMEs struggle every day to track their sales pipelines. You can give them the answer they need.
Dynamics CRM
for Events
Businesses that are in events have some specific issues when it comes to tracking sales. Complex pre-event task lists are just one of them! See how you can offer the solution.
Dynamics CRM
for Manufacturing
After carrying out comprehensive research, we’ve identified the main pain points that manufacturing businesses often battle with, and how they can be solved.
Dynamics CRM
for Training
We have identified the main issues that SMEs involved in the training industry are facing. Here’s how Dynamics offers the solution.
Off-the-shelf Dynamics CRM from Axon
If you want a simple, tried and tested CRM for your SME, Dynamics is the choice for you.
Here’s how Dynamics CRM is taking SMEs to the next level, with no lengthy or costly implementation:
- Increase your sales tracking and revenue
- Provide detailed and accurate data
- Streamline and simplify sales processes
- Automate previously long, tedious and repetitive tasks
- Boost communication with customers and staff
Off-the-shelf Dynamics CRM from Axon
If you want a simple, tried and tested CRM for your SME, Dynamics is the choice for you.
Here’s how Dynamics CRM is taking SMEs to the next level, with no lengthy or costly implementation:
- Increase your sales tracking and revenue
- Provide detailed and accurate data
- Streamline and simplify sales processes
- Automate previously long, tedious and repetitive tasks
- Boost communication with customers and staff
Bespoke Dynamics CRM from Axon
We also offer flexible Microsoft Dynamics 365 implementation services to fit a range of priorities and timescales.
Our custom Dynamics service follows a five-stage process:
- Understand: We will work with you to figure out your problems and understand what you desire and require from your CRM.
- Design: We collaborate with you to create the project plan, configure our internal project management systems, and initiate our client onboarding process.
- Validate: We make sure that the solution we have come up with is user friendly, accessible and solves the problems we originally intended it to.
- Launch: Once we have validated each aspect of the design, it’s time to build and launch the solution.
- Support: We manage all aspects of the project, including traditional help-desk support, user training, change requests, project management, technical consulting, and development work.
Bespoke Dynamics CRM from Axon
We also offer flexible Microsoft Dynamics 365 implementation services to fit a range of priorities and timescales.
Our custom Dynamics service follows a five-stage process:
- Understand: We will work with you to figure out your problems and understand what you desire and require from your CRM.
- Design: We collaborate with you to create the project plan, configure our internal project management systems, and initiate our client onboarding process.
- Validate: We make sure that the solution we have come up with is user friendly, accessible and solves the problems we originally intended it to.
- Launch: Once we have validated each aspect of the design, it’s time to build and launch the solution.
- Support: We manage all aspects of the project, including traditional help-desk support, user training, change requests, project management, technical consulting, and development work.
Are you looking for IT support?
Learn more about our IT support services and see how we can help your business.
Are you looking for IT support?
Learn more about our IT support services and see how we can help your business.
See how Dynamics 365 CRM has worked for our clients
Axon has been working with the LCap Group and one of their brands, strategic leadership consultancy business DRAX, for over three years now.
DRAX originally worked with Axon to design and build a new Dynamics 365 CRM for their sales process, but Axon has since completely taken over from their previous MSP to fully outsource their IT, licensing and support systems.
Equilibrium wanted to update their CRM as their current system hadn’t been meeting their needs for some time. Axon provided a discovery session to go through the requirements and to look at how best to start on their Dynamics journey.
Axon initially helped to decide the direction and build a skeleton version of a tailored Dynamics CRM. Equilibrium has taken the build forward supported by Axon’s ongoing advice.
Ready to find out more about Dynamics 365?
Get in touch with one of our CRM specialists today.
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About Axon IT
IT support that makes sense
Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commerciallyminded techies, we help advise on the best approach to suit your individual business needs.
Typically, we work with medium-sized businesses – those who want that extra level of support with their technology roadmap to solve business challenges.
Let’s Talk Tech
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