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Managed IT service providers
A UK managed IT service provider with documented SLAs, 24/7 monitoring and senior strategic advice - all on a fixed monthly fee.
Make enquiryA modern managed IT service provider for UK businesses
Managed IT service providers (MSPs) take ownership of your technology on an ongoing basis - helpdesk, 24/7 monitoring, cyber security, cloud, backups and strategy - in return for a single predictable monthly fee. The MSP is accountable for keeping IT running, not just fixing it when it breaks.
For UK SMEs and mid-market businesses, partnering with an MSP is usually the fastest way to stabilise IT, raise the cyber security floor and free up internal teams for higher-value work.
Axon is a Manchester-based managed IT service provider supporting clients across the UK. With 20+ years' experience, Microsoft partner accreditation, Cyber Essentials alignment and a UK-based helpdesk, we deliver enterprise-grade managed services with transparent per-user pricing.
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Why work with a managed IT service provider
Predictable, fixed-fee budgets
One per-user fee covers helpdesk, monitoring, security and strategy - no surprise invoices, no hourly callout charges, easy to forecast.
Proactive, 24/7 monitoring
We watch your infrastructure around the clock and resolve most issues before your team notices - uptime, not just response times.
Enterprise-grade security
Managed antivirus, MFA, email security, phishing simulations and Cyber Essentials alignment built into every contract.
Senior IT strategy on tap
Quarterly business reviews and Virtual CIO services connect technology decisions to business goals - not just keeping the lights on.
What our managed IT services include
Every managed IT service contract is built around six core capabilities - the building blocks of a modern, secure and proactively managed IT department.
UK helpdesk with SLAs
Unlimited remote support from a UK-based team, with documented response and resolution targets and monthly reporting against every SLA.
24/7 monitoring and patching
Continuous monitoring of servers, endpoints, networks and cloud, with automated patching of Microsoft and 3rd-party software.
Managed cyber security
Antivirus, email security, MFA, conditional access, phishing simulations, security training and Cyber Essentials support.
Microsoft 365 and Azure management
Full lifecycle management of your Microsoft tenant - users, groups, licensing, Copilot, SharePoint, Teams and Azure resources.
Backups and business continuity
Cloud-first backup, disaster recovery planning and tested business continuity processes so you can recover from anything quickly.
Virtual CIO and roadmaps
Quarterly business reviews, IT budgets, technology roadmaps and board-level reporting from a dedicated account manager.
How to choose a managed IT service provider
Switching MSPs is a big decision. These are the six things we'd encourage every business to look at before signing a contract - whether or not Axon is on the shortlist.
Define what 'good' looks like for your business
Be clear on the outcomes you need - uptime, security posture, response times, compliance, growth headroom - before comparing providers.
Check accreditations and experience
Microsoft Partner status, Cyber Essentials alignment, and case studies from businesses of similar size and sector are the strongest signals.
Look for documented SLAs, not vague promises
A serious MSP publishes response and resolution targets tied to ticket priority - and reports against them monthly.
Understand what's included vs extra
Some providers quote a low headline rate then charge separately for projects, security, backup or onboarding. Get the full inclusion list in writing.
Ask about the transition plan
A well-run handover should be phased and almost invisible to end users. Ask how the MSP audits your environment, documents systems and cuts over.
Look for strategic input, not just helpdesk
The best managed IT service providers run quarterly business reviews, advise on roadmaps and act as your virtual CIO - not just close tickets.
Managed IT service pricing
Fixed-fee managed IT services from £31.25 per user / per month, with no hidden extras. Not sure which package is right for you? Get in touch.
Standard IT Support
- Executive Reporting
- Technology Business Reviews
- Asset Management & Reporting
- Unlimited Remote Support & Incident Management / End User Training
- Office 365 User & Group Management
- Azure & Office365 Tenant Management
- Microsoft & 3rd Party Patch Management
- Managed Anti-virus/Anti-Malware
Professional IT Support
- All standard package features, plus...
- IT Budget Planning
- End User Office365 Training Program (Full 'Bigger Brains' training Portal)
- IT Documentation Management
- Axon's email Security Protection against advanced and malicious attacks (MSaaS)
- Simulated Phishing Campaigns
- Cyber Security Training
Premium IT Support
- All standard and professional package features, plus...
- Virtual CIO
- Business Continuity Planning
- Management of Mobile Devices & Security Policies
- Advanced Security Features & Spam Filtering
- Scheduled Site Visits
- Quarterly Business Reviews
Looking for a new managed IT service provider?
Tell us what you need and we'll come back within one working day with a clear recommendation - no hard sell.
Managed IT service provider FAQs
Common questions about working with a UK MSP
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