IT Support Insights
Making IT support services and technology make sense
Dynamics vs Salesforce: which CRM is right for your business?
When it comes to Customer Relationship Management (CRM), Microsoft Dynamics 365 and Salesforce are the two undisputed champions. Both CRMs are invaluable tools for organisations of all sizes, streamlining processes, enhancing customer interactions, and providing...
How to boost your productivity with Microsoft 365 Copilot
Microsoft 365 Copilot is the latest AI marvel from Microsoft, designed to revolutionise productivity and streamline operations for businesses in almost any industry. With its integration into Microsoft 365 apps, Copilot promises to enhance efficiency, creativity, and...
Microsoft Teams vs Slack: which is right for your business?
If you’re looking to upgrade your business’s collaboration tools, chances are the same two names keep coming up – Teams and Slack. The two platforms are both inundated with helpful features to boost teamwork and productivity, and deciding which platform is best for...
Dynamics CRM: Top 10 tips and tricks
Are you getting the most out of Dynamics CRM? Microsoft's powerful customer relationship management solution offers a huge array of tools and functionalities to take your customer relationship management game to the next level. So, are you aware of all the latest...
The human factor in cyber security: Employee training and awareness
Cyber security can sometimes feel like a giant cat and mouse game, with new threats and defences constantly emerging. But as technology continues to advance, one crucial factor always remains the same – us! As organisations increasingly embrace digital...
What is the PSTN switch off? Why you should switch to Teams before it’s too late
The UK’s Public Switched Telephone Network (PSTN) is scheduled to be switched off next year – what does this mean for businesses? From January 2027, traditional landline telephone connections will be replaced by Voice over Internet Protocol (VoIP) services as the...
Email security: How to protect your inbox from phishing scams
Did you know that an astonishing 300 billion emails are sent every single day? With such an abundance of communication constantly flying through our inboxes, most people receive their fair share of spam, scams and malicious emails trying to gain access to our data. ...
Security in Microsoft Teams: How to keep your data safe
Microsoft Teams has got the whole package to take your collaboration to the next level, so it’s no wonder that over 90% of UK businesses use Teams in their day-to-day operations. But with great power comes great responsibility, and with Teams now being so ubiquitous...
Cyber security threats in 2024: How can businesses stay protected?
With 2024 now in full swing, the digital landscape remains as exciting as ever, with new technologies and developments around every corner. However, it wouldn't be the tech world without a few challenges thrown our way. Cyber security threats are constantly evolving,...
How to customise Dynamics CRM for your business needs
In all kinds of industries, many businesses are waking up to the benefits of Microsoft Dynamics CRM. The customer relationship management system is like having a reliable sidekick to help you navigate the complexities of managing relationships and driving growth in...
Microsoft Teams: Top tips for remote work productivity
With the pandemic now a thing of the past (fingers crossed) it’s clear that in many industries, remote work is here to stay. More remote workers than ever are now taking advantage of Microsoft Teams thanks to its extensive chat, video call and collaboration...
What can Microsoft 365’s AI Copilot do?
It’s the big tech news that everyone is talking about right now – Microsoft has released its latest AI marvel, Microsoft 365 Copilot. Microsoft has already been integrating AI capabilities into Edge and Windows 11 throughout 2023, but the most significant development...
Top IT and tech trends for 2024
IT is one of the most competitive and fastest evolving industries out there, and savvy businesses know that staying ahead of the curve when it comes to new technologies and ways of working is crucial for success. As we progress through 2024, several trends are poised...
The benefits of outsourcing IT: Cost savings and beyond
Finding that winning edge in business often means using specialised expertise to make sure everything you do stays cutting-edge. One industry where businesses are increasingly turning to external help is IT. Sure, the cost savings are a benefit in themselves, but...
Collaborative work with Office 365: Features you shouldn’t miss
Effective collaboration is one of the cornerstones of success for any modern business. Office 365, a suite of productivity tools designed to empower teams and streamline workflows, has emerged at the forefront when it comes to supercharging your teamwork and boosting...
Phishing prevention for businesses: Best practices and tools
In today's digitally driven business landscape, where information is the new currency, cyber security has become a top priority for organisations worldwide. One of the most prevalent cyber threats facing businesses today is phishing attacks. In this blog, we'll...
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